Quick summary: Irish trades businesses lose jobs every day to missed calls — not because nobody wants the work, but because the phone rings while someone’s on a roof, under a van, or mid-job. Dromlik, a cloud phone system built for Irish trades teams, routes calls intelligently to whoever’s available, gives every technician a business number that works from their existing mobile, and deploys an AI receptionist to capture enquiries when nobody picks up. Plans start from €12/user/month (annual billing). A missed quote call at the end of a busy day is revenue your competitor picks up instead — Dromlik is built to stop that happening.
The Real Problem: Trades Teams Can’t Sit by a Phone
Most Irish trades businesses — plumbers, electricians, builders, roofers, heating engineers, fit-out contractors — run on personal mobiles. One number per person, no routing, no shared business line, no coverage when someone’s on a job.
The result is predictable:
- A potential customer rings to discuss a quote. You’re in a loft. It rings out.
- A client calls to confirm a start date. Your lead technician is driving. The call goes unanswered.
- An existing customer has an urgent issue. They ring the mobile number they have. That person is off today. Nobody else knows the call came in.
- A customer Googles you, calls, gets voicemail, and calls the next trades company on the list.
None of these failures are about willingness to work. They’re about infrastructure — a phone setup that was never designed for a team that spends most of its time in locations where answering a call isn’t possible.
For an Irish trades business quoting jobs at €500–€10,000, a single missed enquiry call can represent more than a year’s worth of phone system costs. The economics of fixing this are straightforward.
Why Irish Trades Businesses Choose Dromlik
Based on how Irish trades and construction businesses actually use Dromlik, the reasons that come up consistently:
One professional number for the whole business. Customers call one Irish local number — not a mix of personal mobiles across the team. Dromlik provides numbers across 15 Irish area codes from €5/month. A Dublin plumbing firm gets a 01 number. A Cork electrical contractor gets a 021 number. A Galway builder gets a 091 number.
Calls reach whoever is actually available. Ring groups call the whole team simultaneously — whoever picks up first takes the call. No more missed calls because a specific person was unavailable. No more customers ringing a mobile that’s off because someone’s on leave.
Technicians call out from the business number. When a technician calls a customer back, the customer sees the business number — not a personal mobile. Customers are more likely to answer. And when a technician eventually leaves the business, their number doesn’t go with them.
The AI receptionist captures jobs when nobody’s free. When the whole team is on site, Niamh answers the call, qualifies the enquiry, captures the caller’s details and job description, books a callback into your calendar, and texts a summary to the team. The job is captured. The lead doesn’t go cold.
Apple CarPlay support. Technicians driving between jobs can answer calls professionally, hands-free, without touching their phone. Calls come through CarPlay like any other call — the business number, on the car’s audio system.
Call recordings settle disputes. Every call recorded automatically. If a customer later disputes what was quoted, what was agreed, or when a job was scheduled — the recording resolves it. No more “he said, she said.”
How It Compares to What Most Irish Trades Teams Are Using
| Personal Mobiles | Basic Landline | Dromlik Nucleus | Dromlik + AI Receptionist | |
|---|---|---|---|---|
| Professional business number | ✗ | ✓ | ✓ | ✓ |
| Works on site (mobile) | ✓ | ✗ | ✓ | ✓ |
| Calls reach available team member | ✗ | ✗ | ✓ | ✓ |
| After-hours call handling | ✗ | ✗ | Voicemail | ✓ Live AI |
| Call recording | ✗ | ✗ | ✓ | ✓ |
| Outbound from business number | ✗ | ✓ (desk only) | ✓ | ✓ |
| Apple CarPlay | ✓ personal | ✗ | ✓ business | ✓ business |
| AI enquiry capture | ✗ | ✗ | ✗ | ✓ |
| Cost | €0 (hidden costs) | €30–€60/month | €12/user/month (annual) | €12/user/month + €100/month |
A Natural Path to Getting Started
Dromlik is live in less than 24 hours for most Irish trades teams. There’s no hardware to buy, no engineer visit, no complicated setup. Your team downloads the app on their existing mobiles, your existing numbers port across free of charge, and Dromlik’s team configures the routing rules for you.
A 7-day free trial is available with no setup fees. For a trades business, the trial period alone — seeing how many calls were previously going unanswered — is usually enough to make the decision obvious.
The Features That Matter Most for Irish Trades Teams
Smart Call Routing
When a call comes into your business number, Dromlik applies the rules you set: ring all available team members simultaneously, try the office first and then the site team, or route by job type. Whoever’s free picks up. If nobody does — the AI handles it.
Time-based routing applies automatically. During business hours, calls reach the team. After hours, calls go to Niamh or to a professional after-hours message. On Irish bank holidays, a specific message plays without anyone needing to switch anything on.
Mobile App — Full Business Phone on Any Device
Every team member uses the Dromlik app on their existing mobile. They make and receive calls using the business number. They can transfer calls to colleagues, check voicemails, and see who else is on a call — all from the app, without needing a desk phone or a separate device.
For a trades team where everyone is mobile by nature, this is the only phone system setup that actually makes sense.
AI Receptionist: The Lead That Rings at 4pm
The most impactful feature for trades businesses. Niamh answers calls when no one on the team picks up — at any hour, on any day.
A caller rings about a bathroom refit. Niamh answers:
“Hi, you’ve reached [Business Name]. I’m Niamh — how can I help?”
The caller explains what they need. Niamh captures their name, number, location, and the job description. She books a callback into your calendar and sends a WhatsApp summary to the relevant team member. By the time you’re off the roof and back to your phone, the lead is already waiting with everything you need to call back confidently.
Niamh qualifies the job, captures contact details, books the callback, and texts a summary to the team — all before you’ve had a chance to check your phone. The lead is yours before your competitor even knows the call came in.
Outbound Caller ID — Call Back as the Business
When a technician calls a customer back using the Dromlik app, the customer sees the business number — not a personal mobile they don’t recognise. Answer rates on callbacks from unknown mobiles are poor. Callbacks from a recognisable business number are answered.
This also means that when a technician leaves the business, your customer relationships stay intact. Customers call the business number, not a personal mobile that’s no longer connected to you.
Call Recording for Every Job
Every call — inbound and outbound — is recorded automatically and stored within the EU. For Irish trades businesses:
- Quote disputes — a customer claims a lower price was quoted. The recording is there.
- Scope disagreements — what was agreed about a job’s scope. Confirmed in seconds.
- Scheduling disputes — what start date was confirmed. On record.
- Training — new team members can listen to how experienced colleagues handle difficult customer calls.
Call recording is included on all Dromlik plans.
Apple CarPlay Integration
Technicians driving between sites can answer and make calls through the car’s audio system, hands-free. The call comes through as a Dromlik business call — professional, recorded, and using the business number — without the technician touching their phone.
For Irish trades businesses where team members spend significant time driving between jobs, this is a meaningful safety and professionalism improvement.
Local Irish Numbers Across 15 Area Codes
Customers trust local numbers. A plumber with a Dublin 01 number on their van, website, and quote documents looks established. The same plumber with a personal mobile as their primary business contact looks like a sole trader — even if they’re running a 10-person team.
Dromlik provides local Irish numbers from €5/month across all major area codes:
- 01 — Dublin & Greater Dublin
- 021 — Cork City
- 061 — Limerick
- 091 — Galway
- 051 — Waterford
- And 10 more regional codes
If you already have a business number, it ports across free of charge.
Pricing for Irish Trades Teams
| Plan | Monthly | Annual | What’s Included |
|---|---|---|---|
| Nucleus | €15/user/month | €12/user/month | Business number, smart routing, call recording, mobile app, CarPlay, voicemail to email |
| Orbit | €27/user/month | €22/user/month | Everything in Nucleus plus WhatsApp, omnichannel inbox, CRM integrations, AI transcription |
| AI Receptionist | +€100/month | +€100/month | 24/7 enquiry capture, job qualification, callback booking, WhatsApp summaries to team |
For a 5-person trades team on Nucleus with the AI receptionist: €160/month on monthly billing, or €160/month on annual (€60 for 5 users + €100 for Niamh). Irish local number: +€5/month.
No setup fees. Free number porting. Go live in under 24 hours.
See the full pricing breakdown.
Stop losing jobs to missed calls
Talk to the Dromlik team about your trades business — how many people, where they work, and how calls should be routed. Free 7-day trial, no setup fees, live in under 24 hours.
