Cloud Contact Centre Software for Irish Businesses
Most phone systems weren’t built for teams that live on calls. This one was. Inbound queues, outbound campaigns, omnichannel messaging, and real-time supervisor tools — in a single platform.
The signs your phone system is costing you customers
Calls are dropping or going unanswered
No queue management means callers hit voicemail — or just hang up. You don't know how often, and that's the problem.
No visibility on what your team is actually doing
You have a gut feeling about performance, but no real-time data. Which agents are busy? What's the average wait time right now?
Customers repeat themselves across every channel
A customer emails, then calls, then WhatsApps. Each time, a different agent. No shared context. A frustrating experience for everyone.
Your outbound team is dialling manually
Copy a number, dial, wait, hang up, repeat. Without a dialler and campaign tools, your agents are spending half their time on admin.
Everything a contact centre needs. Nothing it doesn't.
Route every call to the right agent, every time
Intelligent queuing ensures customers reach the most qualified agent based on skill, availability, and priority — not just whoever picks up first. Queue callback means callers never have to sit on hold when they don’t want to.
- Skill-Based Routing — Match callers to the right agents based on expertise, language, or team.
- Queue Callback — Let callers request a callback instead of waiting on hold.
- Priority Queuing — Automatically prioritise VIP customers and urgent enquiries.
- SLA Tracking — Monitor service levels and response performance in real time.
- Customisable Announcements — Play tailored messages including estimated wait times, queue position, and holiday greetings.
- Visual Call Flow Designer — Build and update IVR call flows without requiring IT support.
More conversations. Less time dialling.
Whether you’re running renewals, following up on leads, or managing a collections campaign — the auto dialler does the heavy lifting so your agents focus on the conversation, not the phone book.
- Auto Dialler — Use predictive and progressive dialling modes to maximise agent talk time.
- Campaign Management — Create, schedule, and monitor outbound campaigns from a single dashboard.
- Contact List Upload — Import your customer or lead lists and start calling in minutes.
- Campaign Call Recordings — Review recorded calls to improve quality and coach agents.
- Agent Performance Tracking — Monitor connect rates, talk time, and campaign outcomes for every agent.
- Bulk SMS & WhatsApp — Support calling campaigns with targeted SMS and WhatsApp messaging.
One inbox. Every channel your customers use.
Customers don’t limit themselves to one channel — your agents shouldn’t have to either. WhatsApp, Facebook Messenger, SMS, and live chat all land in the same queue, managed from the same workspace. No app switching. No missed context.
- Unified Message Inbox — Manage WhatsApp, SMS, and other messaging channels from a single agent workspace.
- Smart Message Routing — Automatically assign conversations or let agents manually pick them up.
- Chat Transfer with History — Transfer conversations to another agent with the full chat history intact.
- One-Click Call Escalation — Instantly switch from messaging to a voice call when needed.
- Private Business Number — Keep personal numbers hidden by messaging customers through your company number.
- Bulk Messaging Campaigns — Send targeted WhatsApp and SMS broadcasts to your contact lists.
Run your contact centre with full visibility
The wallboard keeps every metric live. The queue panel puts you in control — monitor any call, whisper coach an agent without the customer hearing, or barge in when needed. Reports run on demand or on a schedule, so you always know where you stand.
- Live Wallboard — View queue status, agent availability, wait times, and SLA performance in real time.
- Call Monitoring — Listen, whisper coach, or join live calls whenever supervisor support is needed.
- Supervisor Queue Panel — Manage, reassign, or redirect active calls from a single dashboard.
- Performance Reports — Analyse queue and agent performance by day, week, team, or individual.
- Scheduled Reporting — Automatically deliver reports to management without manual exports.
- CRM Integration — Connect seamlessly with HubSpot, Salesforce, Zoho, and other leading CRM platforms.
Your contact centre doesn't have to sleep
The AI Receptionist handles inbound calls around the clock — answering, qualifying, and routing enquiries so nothing falls through the cracks after 5pm or over the weekend.
24/7 call handling
Answers every call, even outside business hours — no voicemail, no missed leads.
Qualifies and routes intelligently
Asks the right questions, then routes to the right team or books a callback.
Frees up your agents
Takes on repetitive, routine enquiries so your team handles the conversations that need a human.
Built for businesses that don't have a dedicated telecoms team
Enterprise CCaaS platforms take months to deploy and require specialists to manage. Dromlik’s contact centre is up and running in days, supported by a team based in Ireland.
Days, not months to go live
Cloud-native deployment with guided setup. No on-site hardware, no long implementation projects.
€22 per agent, all-in
€22 per agent, all-in Comparable enterprise CCaaS platforms charge €50–80 per agent for the same feature set, often with separate module pricing on top. See full pricing
Irish-based support
You speak to someone who knows the platform and can help you configure it — not a ticket queue in a different timezone.
No lock-in contracts
Monthly billing as standard. Annual plans are available if you want the discount, not because we need to trap you in.
See it working for your team
A 30-minute demo, tailored to your setup. We'll walk through the queues, the wallboard, the omnichannel inbox — and answer every question you have.