Cloud Contact Centre Software for Irish Businesses
Most phone systems weren’t built for teams that live on calls. This one was. Inbound queues, outbound campaigns, omnichannel messaging, and real-time supervisor tools — in a single platform.
The signs your phone system is costing you customers
Calls are dropping or going unanswered
No queue management means callers hit voicemail — or just hang up. You don't know how often, and that's the problem.
No visibility on what your team is actually doing
You have a gut feeling about performance, but no real-time data. Which agents are busy? What's the average wait time right now?
Customers repeat themselves across every channel
A customer emails, then calls, then WhatsApps. Each time, a different agent. No shared context. A frustrating experience for everyone.
Your team is logging calls by hand
After every call, someone types notes into the CRM or doesn't bother at all. Records end up patchy, and half the day goes on admin instead of customers.
Everything a contact centre needs. Nothing it doesn't.
Route every call to the right agent, every time
Intelligent queuing ensures customers reach the most qualified agent based on skill, availability, and priority — not just whoever picks up first. Queue callback means callers never have to sit on hold when they don’t want to.
- Skill-Based Routing — Match callers to the right agents based on expertise, language, or team.
- Queue Callback — Let callers request a callback instead of waiting on hold.
- Priority Queuing — Automatically prioritise VIP customers and urgent enquiries.
- SLA Tracking — Monitor service levels and response performance in real time.
- Customisable Announcements — Play tailored messages including estimated wait times, queue position, and holiday greetings.
- Visual Call Flow Designer — Build and update IVR call flows without requiring IT support.
Your phone system, alongside the tools you already use.
Calls shouldn’t live in a silo. Dromlik connects to your CRM, helpdesk, and team apps, so every call is logged and every caller is recognised before you say hello.
- CRM Integrations — Connect Salesforce, HubSpot, Zoho, Microsoft Dynamics 365 or Bullhorn to log calls and see customer records automatically.
- Screen Pop & Caller Lookup — Get the caller's name, history and open deals on screen the moment the phone rings.
- Helpdesk Integrations — Link calls to tickets in Zendesk and Zoho Desk so support teams have the full picture.
- Microsoft Teams & Slack — Make and take business calls in Teams, and get call alerts and missed-call notifications in Slack.
- Outlook & Calendar Sync — Sync contacts and availability with Microsoft 365, so presence stays accurate.
- Zapier, Open API & Webhooks — Automate workflows with 6,000+ apps, or build your own integrations with our API.
One inbox. Every channel your customers use.
Customers don’t limit themselves to one channel — your agents shouldn’t have to either. WhatsApp, Facebook Messenger, SMS, and live chat all land in the same queue, managed from the same workspace. No app switching. No missed context.
- Unified Message Inbox — Manage WhatsApp, SMS, and other messaging channels from a single agent workspace.
- Smart Message Routing — Automatically assign conversations or let agents manually pick them up.
- Chat Transfer with History — Transfer conversations to another agent with the full chat history intact.
- One-Click Call Escalation — Instantly switch from messaging to a voice call when needed.
- Private Business Number — Keep personal numbers hidden by messaging customers through your company number.
- Bulk Messaging Campaigns — Send targeted WhatsApp and SMS broadcasts to your contact lists.
Run your contact centre with full visibility
The wallboard keeps every metric live. The queue panel puts you in control — monitor any call, whisper coach an agent without the customer hearing, or barge in when needed. Reports run on demand or on a schedule, so you always know where you stand.
- Live Wallboard — View queue status, agent availability, wait times, and SLA performance in real time.
- Call Monitoring — Listen, whisper coach, or join live calls whenever supervisor support is needed.
- Supervisor Queue Panel — Manage, reassign, or redirect active calls from a single dashboard.
- Performance Reports — Analyse queue and agent performance by day, week, team, or individual.
- Scheduled Reporting — Automatically deliver reports to management without manual exports.
- CRM Integration — Connect seamlessly with HubSpot, Salesforce, Zoho, and other leading CRM platforms.
Your contact centre doesn't have to sleep
The AI Receptionist handles inbound calls around the clock — answering, qualifying, and routing enquiries so nothing falls through the cracks after 5pm or over the weekend.
24/7 call handling
Answers every call, even outside business hours — no voicemail, no missed leads.
Qualifies and routes intelligently
Asks the right questions, then routes to the right team or books a callback.
Frees up your agents
Takes on repetitive, routine enquiries so your team handles the conversations that need a human.
Built for businesses that don't have a dedicated telecoms team
Enterprise CCaaS platforms take months to deploy and require specialists to manage. Dromlik’s contact centre is up and running in days, supported by a team based in Ireland.
Days, not months to go live
Cloud-native deployment with guided setup. No on-site hardware, no long implementation projects.
€22 per agent, all-in
€22 per agent, all-in Comparable enterprise CCaaS platforms charge €50–80 per agent for the same feature set, often with separate module pricing on top. See full pricing
Irish-based support
You speak to someone who knows the platform and can help you configure it — not a ticket queue in a different timezone.
No lock-in contracts
Monthly billing as standard. Annual plans are available if you want the discount, not because we need to trap you in.
See it working for your team
A 30-minute demo, tailored to your setup. We'll walk through the queues, the wallboard, the omnichannel inbox — and answer every question you have.