For Mortgage & Insurance Brokers

The Phone System Built for Irish Financial Brokers

Dromlik gives your brokerage the professional phone infrastructure your clients expect — and the compliance trail your regulator requires.

Central Bank–compliant call recording
24/7 call handling
Irish local numbers
The Problem

If a client call isn't recorded, it didn't happen.

Irish mortgage and insurance brokers face a challenge most phone systems aren’t built for: you need to be reachable like a large firm, compliant like a regulated institution, and flexible like a team that’s always on the move.

Your advisors are on personal mobiles

Clients save a personal number, call records don't exist, and when an advisor leaves, the relationship walks out with them. That's not just a business problem — it's a compliance gap.

No audit trail when the Central Bank asks

Under the Consumer Protection Code, regulated firms must record and retain client communications. A missed recording isn't an oversight — it's an exposure.

Leads go cold while advisors are in meetings

A prospective mortgage client calls at 2pm on a Tuesday. Every advisor is with a client. Nobody picks up. By the time someone calls back, they've already spoken to a competitor.

Call Routing

Route calls based on real-time availability

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Advisor Status Routing
Available

Rings advisor directly

Ready to take calls
With a Client

Routes to a colleague or takes a message

Route to voicemail or backup
Working Remotely

Rings their mobile, seamlessly

Send to team queue
After Hours

AI receptionist handles the call

AI receptionist handles
AI Receptionist

AI Receptionist handles after-hours calls

The AI Receptionist answers common questions, captures contact details, and books appointments directly into your calendar. Your advisors arrive in the morning with warm leads, not missed calls.

Natural spoken Irish English

Answers in a warm, professional Irish voice — the tone your clients expect from a broker.

Handles common FAQs

Rates, appointment availability, what documents to bring — answered instantly, day or night.

Books callbacks into your calendar

Warm leads land directly in your team's calendar — no back-and-forth required.

Escalates urgent calls

When a call can't wait, it's escalated live to your on-call advisor.

Full call summary to your inbox

Every interaction produces a clean summary — you arrive to warm leads, not missed calls.

CRM Integration

Every call logged. Every client record updated. Automatically.

Dromlik integrates with the CRM you already use. When a call ends, it’s logged against the client record — who called, which advisor handled it, and a link to the recording. No manual entry needed.

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Works with the tools your team already uses

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Compliance

Call recording that satisfies your Central Bank obligations — built in, not bolted on.

Under the Consumer Protection Code and MiFID II requirements, financial intermediaries in Ireland are obligated to record and retain telephone communications relating to financial advice and product recommendations. Dromlik records every call, stores it securely, and makes it retrievable on demand.

Automatic recording on every inbound and outbound call
Secure cloud storage with configurable retention periods
Searchable by date, advisor, or client number
Exportable for audit or dispute resolution
Access controls so only authorised staff can retrieve recordings

Dromlik is not a legal compliance consultant. We recommend confirming your specific obligations with your compliance officer or legal advisor.

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Built in Ireland, For Irish Business

Irish-Based

Local presence, local numbers, local support. We understand Irish business.

Hosted in Ireland

Your data stays in Ireland. Full compliance with Irish and EU data regulations.

Dedicated Support

Real people answering your questions. Mon-Fri support included in all plans.

GDPR Compliant

Enterprise-grade security with encrypted communications and secure data handling.

Ready to give your brokerage a phone system that works as hard as your advisors do?

We’ll show you exactly how Dromlik works for your business — including compliance recording, local numbers setup, and CRM integration.