Quick summary: Irish businesses increasingly have team members working abroad — in the UK, Europe, the US, Australia, and further afield. Whether it’s a sales rep based in London, a developer working from Lisbon, or a customer success manager in Toronto, keeping them on the same professional Irish phone system as the rest of the team is straightforward with the right infrastructure. Dromlik, a cloud phone system for Irish businesses, lets international team members make and receive calls on your Irish business number from any country, any device, with no international call charges between team members and no separate phone systems to manage. Plans start from €12/user/month (annual billing) regardless of where in the world your team is based.
The International Team Problem Most Irish Businesses Don’t Plan For
Irish businesses have always had a tendency to expand internationally early — driven by the size of the domestic market, the diaspora, and Ireland’s position as a gateway between the US and Europe. A startup in Dublin often has its first US customer before it has ten employees. A professional services firm in Cork might have a partner working from London. A technology company in Galway might be hiring remotely across Europe.
What these businesses often don’t plan for is communications infrastructure. A team member abroad goes on their personal mobile. They give customers their personal number. They WhatsApp the team on a group chat. And slowly, a parallel, informal, unrecorded, unprofessional communications layer grows up alongside the official Irish operation.
The problems this creates:
- Customers calling a personal mobile abroad — if that person leaves, the customer relationship goes with them
- No call recording — international calls on personal mobiles aren’t recorded, logged, or available for review
- Expensive international calls — team members calling Irish numbers from abroad on personal plans face significant charges
- No unified presence — there’s no way to see who’s available, who’s on a call, or what’s happening across the full team
- Inconsistent customer experience — a customer calling a Dublin number shouldn’t hear a foreign ringtone or reach someone who sounds like they’re calling from a different company
A cloud phone system built for distributed teams solves all of this from day one.
When a team member is abroad on a personal mobile, every call they make or receive is invisible to your business — unrecorded, untracked, and unrecoverable if they leave.
Why Irish Businesses Choose Dromlik for International Teams
Your Irish number works wherever your team is. The Dromlik app runs on any iOS or Android device, any laptop, any browser — in London, Lisbon, Toronto, or Sydney. A team member based abroad downloads the app, logs in, and is immediately on the same Irish business number as their Dublin colleagues. Customers calling your Irish number reach whoever’s available, regardless of their location.
Internal calls are free, regardless of country. Calls between Dromlik users are free — a Dublin team member calling a colleague in Amsterdam, a Sydney-based developer calling the Cork office, a London sales rep calling Dublin HQ. No international call charges, no per-minute costs, no separate conferencing tools needed for internal communication.
Every call is recorded and logged. Calls made by international team members are recorded and logged exactly like calls from the office. Call history, recordings, and CRM activity are visible to management regardless of where the call happened.
One dashboard for the whole team. Presence status — who’s on a call, who’s available, who’s away — is visible across the full team in real time. A Dublin manager can see exactly what’s happening across a distributed team without any of them being in the same building or even the same timezone.
No hardware, no setup in each location. A new team member in Berlin needs to be on the phone system — they download the app on their existing device and they’re live. No shipping hardware abroad, no local IT setup, no waiting for equipment to arrive.
CRM integration works globally. Whether a call is made from Dublin, London, or Melbourne — it logs automatically to the right contact in HubSpot, Salesforce, Zoho, or Zendesk. The customer record is complete and accurate regardless of which team member handled the interaction or where they were when they did.
How Dromlik Compares for International Teams
| Personal mobiles abroad | Separate local SIMs | Traditional phone system | Dromlik | |
|---|---|---|---|---|
| Irish business number | ✗ | ✗ | ✗ | ✓ |
| Works in any country | ✓ personal | ✓ | ✗ | ✓ business |
| Internal calls free | ✗ | ✗ | ✗ | ✓ |
| Call recording | ✗ | ✗ | Sometimes | ✓ |
| Visible to management | ✗ | ✗ | Partially | ✓ |
| CRM integration | ✗ | ✗ | Rarely | ✓ |
| No hardware required | ✓ | ✓ | ✗ | ✓ |
| One system for all locations | ✗ | ✗ | ✗ | ✓ |
| Cost per international user | Personal plan costs | Local SIM costs | N/A | €12–€27/user/month |
Getting Started
Adding an international team member to Dromlik takes minutes — they download the app, you add them to your account, they’re live. No IT project, no hardware, no local setup. A 7-day free trial is available with no setup fees.
Book a demo to see how the system works for your specific team structure.
Real Scenarios Where This Makes a Difference
The London Sales Rep
An Irish SaaS company has a sales rep based in London covering the UK market. She’s currently using her personal mobile — she gives UK prospects her mobile number, calls are never recorded, and when she’s on leave her pipeline is invisible to the Dublin team.
With Dromlik: she uses the company’s Irish number through the app on her existing mobile. UK prospects see a professional Irish number. Every call is recorded and logged to Salesforce. The Dublin team can see her call activity and pipeline in real time. When she’s on leave, her calls route to whoever’s covering — not to voicemail on a personal phone.
The US-Based Customer Success Manager
An Irish technology company has a customer success manager working remotely from Boston, covering US clients who prefer morning calls in their timezone. He’s on a separate US phone plan, calling clients from a personal number, logging call notes manually into HubSpot at the end of the day.
With Dromlik: he uses the Irish business number through the app — the company’s Dublin number, or a US number if one is added to the account. Every call logs automatically to HubSpot. The Dublin team has full visibility into his client interactions. Internal calls to Dublin are free.
The European Development Team
A Cork-based software company has developers in Poland, Portugal, and the Netherlands. They don’t handle customer calls but are occasionally contacted by enterprise clients who have their direct contact. They’re currently unreachable through the company’s main number.
With Dromlik: each developer is added to the system. Internal routing can direct specific client calls to the right person regardless of their location. Internal calls across the European team are free. The company maintains a single communications platform across all locations.
The Australian Return — Keeping a Team Member Who Moved
An Irish professional services firm has a senior consultant who moved to Melbourne but wants to continue working for the company remotely. Previously this would mean a messy arrangement of personal calls and email. With Dromlik she’s on the system as a full user — same number, same presence, same call recording, same CRM integration. From the client’s perspective, nothing has changed.
Cloud phone systems remove one of the practical barriers to keeping team members who relocate abroad — they’re on the same system as everyone else, with no reduction in visibility or accountability.
Time Zone Routing: Making International Teams Work for Customers
One of the underutilised advantages of an international team is time zone coverage. If you have team members in Dublin, London, and Sydney, you have coverage from early morning in Australia through to late evening in Ireland — far more than any single-location team could provide.
Dromlik’s time-based routing can be configured to reflect this:
- During Irish business hours, calls route to the Dublin team
- During Australian business hours (when Dublin is overnight), calls route to the Sydney-based team member
- During the overlap, calls ring whoever’s available first across all locations
A customer calling your Irish number at 9pm Irish time reaches a team member in Sydney during their morning — a professional, immediate response rather than voicemail. No separate Australian number, no separate system, no customer confusion about who to call.
Managing International Teams Through Dromlik
Visibility Across Time Zones
The presence panel in Dromlik shows every team member’s current status — available, on a call, away — in real time, across all locations. A Dublin manager overseeing a team spread across multiple time zones can see at a glance who’s active, who’s on a call, and how many calls are coming in or going out.
Call Recording for Compliance
For Irish businesses with international operations — particularly in financial services, legal, or any regulated sector — maintaining a complete, EU-hosted record of all client calls regardless of where the team member is located is a compliance requirement. Dromlik’s call recording applies to all users on all devices in all countries, with recordings stored within the EU.
Supervisor Tools for Remote Management
For businesses managing remote teams across locations, Dromlik’s Orbit plan includes real-time supervisor tools — wallboards showing team activity, the ability to listen to live calls, whisper coaching for remote team members, and detailed call reports covering every user regardless of their location.
CRM Activity Across the Team
Whether a call is made from a Dublin office, a London flat, or a Sydney co-working space — it logs automatically to the right contact in your CRM. The customer record is complete. The team has full context on every interaction. Nobody’s working from incomplete information because a colleague is in a different timezone.
What About Local Numbers in Other Countries?
If your international team members deal primarily with local customers in their country — a UK sales rep calling UK clients, a US customer success manager calling US clients — a local number in that country improves answer rates on outbound calls.
Dromlik provides numbers across Ireland (15 area codes) and Northern Ireland (+44 28). For other countries, speak to the Dromlik team about availability — requirements vary by market.
For most international team members supporting an Irish business’s customer base, the Irish number works well for inbound and outbound — particularly as Irish businesses increasingly have international customer relationships where a Dublin number carries credibility.
Pricing
Every Dromlik user — wherever in the world they’re based — is on the same per-user plan. No international surcharge, no additional fee for users outside Ireland.
| Plan | Monthly | Annual | What’s Included |
|---|---|---|---|
| Nucleus | €15/user/month | €12/user/month | Calling, IVR, routing, call recording, voicemail to email, mobile and desktop apps, Teams integration |
| Orbit | €27/user/month | €22/user/month | Everything in Nucleus plus omnichannel messaging, CRM integrations, supervisor tools, AI transcription |
| AI Receptionist (Niamh) | +€100/month system-wide | +€100/month system-wide | 24/7 AI call answering — useful for covering time zones when the full team is offline |
Irish local numbers from €5/month. Free number porting. No setup fees. 7-day free trial.
See the full pricing breakdown.
Keep your international team on one professional Irish phone system
Talk to the Dromlik team about your team’s locations, time zones, and how to configure routing across your international operation. Free 7-day trial, no setup fees.
