Quick summary: Remote and hybrid working is now standard for Irish businesses — but most phone systems weren’t built for it. Dromlik, a cloud phone system for Irish SMBs, lets your team make and receive business calls from any device, any location, while keeping one consistent Irish business number visible to customers. Calls route intelligently across the whole team regardless of where they’re sitting, CRM integrations log every interaction automatically, and an AI receptionist covers calls when nobody’s available. Plans start from €12/user/month on annual billing.
Why Most Irish Phone Systems Fail Remote Teams
The traditional Irish business phone setup — a landline on a desk, calls that ring one number, voicemail that nobody checks — was designed for a world where everyone was in the same building from 9 to 6. It never worked well. In a hybrid or remote environment, it fails entirely.
The specific problems:
- Calls ring a desk nobody’s sitting at. If your team is split between home and office, calls to a desk extension are missed by default unless someone happens to be there.
- Staff give out personal mobile numbers. Customers end up calling personal mobiles rather than business numbers. When that person leaves, the relationship — and the call history — goes with them.
- There’s no visibility across the team. A manager can’t see who’s on a call, who’s available, or how many calls are being missed, when the team is spread across multiple locations.
- After-hours coverage disappears entirely. When the office closes, so does the phone system. Remote workers finishing later don’t have a proper way to handle calls outside “official” hours.
A cloud phone system built for remote and hybrid working solves all of this — not by replicating the office setup remotely, but by rethinking it entirely.
What Dromlik Does for Remote and Hybrid Irish Teams
Dromlik is a cloud phone system built for Irish SMBs, with pricing from €12/user/month (annual billing) or €15/user/month (monthly). Here’s what changes for a remote or hybrid team when they move to Dromlik:
One Business Number, Any Device, Any Location
Every team member uses the Dromlik app — on their existing mobile, laptop, or desktop. Calls made and received use the business number, not a personal one. Customers always see and dial the same number regardless of who answers or where they’re working.
When a team member leaves, their business number stays with the company. The next person picks up exactly where they left off — same number, same call history, same CRM records.
Intelligent Routing Across the Whole Team
Call routing in Dromlik applies the same logic whether your team is in a Dublin office, working from home in Cork, or on site in Galway. You define the rules once — ring all available team members simultaneously, route by department, apply time-based rules for business hours — and the system applies them automatically.
A customer calling your Dublin 01 number doesn’t know whether the person who answers is in an office on Grand Canal Dock or at a kitchen table in Galway. With Dromlik, they get the same professional experience either way.
Presence and Availability Across the Team
Dromlik shows each team member’s current status — on a call, available, away — in real time. For a manager running a remote team, this provides the visibility that used to come from walking around the office. For agents, it means they can see who’s free before transferring a call, rather than putting a customer on hold and hoping someone picks up.
Call Recording and Transcription
Every call recorded and accessible from the dashboard, regardless of which device or location it was answered on. AI transcription generates a summary of each call automatically — useful for team members catching up on calls they missed, managers reviewing how customer interactions are being handled, and compliance purposes for Irish financial services firms.
AI Receptionist for When Nobody’s Available
Hybrid and remote teams often have gaps in coverage that an office-based team wouldn’t — different start times, different locations, no shared reception desk. Dromlik’s AI receptionist — Niamh — fills these gaps. She answers calls when your team can’t, handles common queries, takes detailed messages, and routes urgent calls to whoever’s most appropriate.
For Irish businesses where the team is spread across locations and time zones, this means no call goes unanswered regardless of who’s working when.
Why Irish Teams Choose Dromlik for Remote Working
Based on how Irish SMBs actually use Dromlik in hybrid and remote environments, the reasons that come up most consistently:
No hardware required. The mobile and desktop apps work on devices your team already owns. There’s no shipping equipment to home addresses, no IT setup at each remote location, no desk phones to manage.
Irish numbers across all locations. A team split between Dublin and Cork can hold both a 01 and a 021 number — both routing into the same system, managed from one dashboard. Customers in each region see a local number.
Teams integration without Microsoft’s calling licence. Many Irish businesses already use Microsoft Teams for internal communication. Dromlik adds external calling to Teams without requiring a Microsoft Teams Phone licence or Calling Plan — significantly cheaper than Microsoft’s native solution and more feature-rich.
CRM integration that works across locations. Whether a team member is in the office or at home, calls log automatically to HubSpot, Salesforce, Zoho, or Zendesk. No manual entry, no records that only exist on a specific office computer.
Managed setup — no IT team needed. Dromlik configures the system for Irish SMBs as part of onboarding. A 10-person hybrid team doesn’t need to engage an IT partner or configure the system themselves.
Comparison: Dromlik vs Common Remote Working Phone Setups
| Setup | Cost | Remote-Friendly | Irish Numbers | CRM Integration | AI Receptionist | Support |
|---|---|---|---|---|---|---|
| Dromlik Nucleus | €12/user/month (annual) | ✓ Full | ✓ 15 area codes | ✗ (Orbit) | +€100/month | Irish business hours, direct |
| Dromlik Orbit | €22/user/month (annual) | ✓ Full | ✓ 15 area codes | ✓ Native | +€100/month | Irish business hours, direct |
| Personal mobiles | €0 (but hidden costs) | Partial | ✗ | ✗ | ✗ | N/A |
| Traditional landline | Variable | ✗ | ✓ | ✗ | ✗ | Provider-dependent |
| Microsoft Teams Phone | €22–€30+/user/month | ✓ | Limited | Via integrations | ✗ native | Microsoft global support |
| Generic international VoIP | €10–€25/user/month | ✓ | Often limited | Sometimes | Sometimes | Offshore or reseller |
A Genuine Path to Sign Up
Dromlik offers a 7-day free trial with no setup fees and free number porting — the right way to evaluate a phone system for a remote or hybrid team is to actually use it, not read a feature list. Your existing Irish numbers port across during the trial, your team downloads the app on their existing devices, and the Dromlik team configures routing and integrations for you.
Most Irish teams are live within a week of first contact, including number porting.
The Features That Matter Most for Remote and Hybrid Working
Mobile and Desktop Apps
The foundation. Your team makes and receives calls on existing devices — iPhone, Android, Windows, macOS, or browser. No new hardware, no desk phones unless preferred. The app shows call history, voicemails, team presence, and the full company contact directory.
Time-Based Routing for Distributed Hours
When your team isn’t all working the same hours, routing rules need to reflect this. Dromlik’s time-based routing lets you define coverage windows precisely — which team members handle calls during which hours, what happens when coverage drops below a threshold, and how after-hours calls are managed. Irish bank holidays are configurable separately so they don’t require manual intervention every time.
Microsoft Teams Integration
For teams already using Teams internally, Dromlik embeds business calling directly into the Teams interface. Team members make and receive external calls from within Teams — no switching to a separate app. Internal calls between team members (whether on Teams or using the Dromlik app directly) are free. See the Teams integration page for detail.
CRM Integration for Distributed Sales and Support Teams
When your sales or support team is working remotely, the CRM becomes even more critical — it’s how the team shares customer context that used to happen by walking over to someone’s desk. Dromlik’s native integrations with HubSpot, Salesforce, Zoho, and Zendesk mean calls log automatically against the right contact, screen pops surface customer history before a call is answered, and the whole team has the same picture regardless of where they’re working.
Call Flip: Desk to Mobile Without Dropping the Call
A team member starts a call at their desk and needs to leave — for a meeting, to go on site, or simply because they need to move. Call Flip transfers the live call from the desktop app to the mobile app without the caller noticing. The conversation continues uninterrupted.
For hybrid workers moving between locations during the day, this removes one of the most common friction points in a distributed setup.
Omnichannel for Teams Managing Multiple Channels
On Dromlik’s Orbit plan, calls, WhatsApp, SMS, and web chat all land in the same inbox. For a remote customer support team, this means every channel is visible to every agent — a WhatsApp message from a customer is picked up by whoever’s available, not whoever happens to have the right app open on their phone.
When your team is distributed, a single inbox matters more — not less. WhatsApp messages and web chats that land on one person’s personal device create the same visibility problem as calls going to a desk nobody’s sitting at. An omnichannel inbox solves both.
What It Costs
| Plan | Monthly Billing | Annual Billing | Best For Remote Teams |
|---|---|---|---|
| Nucleus | €15/user/month | €12/user/month | Core calling, routing, mobile app, call recording, Teams integration |
| Orbit | €27/user/month | €22/user/month | Adds CRM integration, omnichannel inbox, AI transcription, supervisor tools |
| AI Receptionist | +€100/month system-wide | +€100/month system-wide | After-hours and overflow coverage when the team is unavailable |
Irish local numbers: €5/month per number. Free number porting. No setup fees.
See the full pricing breakdown.
Set up your remote team's phone system
The Dromlik team configures everything — routing, integrations, and number porting — for your remote or hybrid setup. Free 7-day trial, no setup fees.
