Phone System for Medical Clinics in Ireland
A cloud phone system built for Irish medical clinics — with an AI receptionist that handles appointment requests, repeat prescriptions, and out-of-hours calls, so your front desk can focus on patients in the room.
Sound familiar?
The 9am phone storm
Every Monday morning your lines jam, patients can't get through, and your receptionist is triaging calls instead of patients.
Calls lost during consultations
Single-line landlines mean engaged tones and voicemails nobody checks. Every missed call is a frustrated patient — or a lost private appointment.
Repeat prescriptions eating the front desk
A large share of inbound calls are routine: scripts, opening hours, results. They don't need a human, but they're taking one.
How Dromlik works for your clinic
A modern cloud-based phone system, designed around how Irish GP, dental and physio practices actually run their day.
AI receptionist, on-brand
Answers every call instantly, takes appointment requests and repeat prescription messages, and routes urgent calls to staff. Patients hear your clinic's name and tone, 24/7.
Smart call routing & queues
Front desk, nurse line, and practice manager each get their own routing. Overflow goes to the AI instead of voicemail. Out-of-hours messages point patients to GP out-of-hours services where appropriate.
Works Anywhere
Desk phones, mobile app, or browser. Locum at home, second branch across town — same number, same system.
Confidentiality built in
GDPR-compliant call handling and recording controls, with data processed in line with EU requirements. Patient information is treated with the care a clinic demands.
One Number for Calls, WhatsApp, and Everything In Between
Same number, more channels.
Your clinic keeps its published landline number — patients message it on WhatsApp exactly as they would call it. No second number to advertise, no confusion at reception.
One inbox for your front desk.
Calls, WhatsApp messages, and web chat all land in a single omnichannel inbox, so reception staff aren't switching between apps or missing messages sent outside phone hours.
Fewer no-shows.
Send appointment confirmations and reminders over WhatsApp and SMS.
Faster answers to routine questions.
Opening hours, directions, document requirements, or prescription status — handled over WhatsApp.
Full history in one place.
Every WhatsApp conversation is logged alongside call records, so staff can see the full context of a patient's contact with the clinic, not just the last call.
A typical Monday, fixed
The same morning, with and without Dromlik.
Plans for clinics start from €12/user per month.
Irish geographic and mobile numbers included. No long contracts. Pricing is tailored to your clinic size and call volumes — we'll quote in writing after a short call.
Frequently asked questions
Can we keep our existing clinic phone number?
Yes. Number porting from your current provider is included as part of setup, so patients continue to reach you on the number they already know.
Does the AI receptionist understand Irish accents and clinic terminology?
Yes. The AI receptionist is tuned for Irish English and trained on common clinic vocabulary — appointments, repeat prescriptions, referrals, results, opening hours and clinician names.
What happens to out-of-hours and emergency calls?
The AI never handles medical emergencies. Callers reporting an emergency are directed to 999 or 112 immediately, and out-of-hours callers are pointed to the relevant GP out-of-hours service for your area.
Is it GDPR compliant for patient data?
Yes. Calls, recordings and messages are processed in line with EU GDPR requirements, with EU data residency, role-based access for staff and configurable recording and retention controls.
Do we need new hardware?
No. Dromlik works on the desk phones, mobiles and laptops you already have. You can add IP desk phones later if you prefer, but nothing is required to get started.
How long does setup take?
Most clinics are live within a few working days. We map your existing call flow, configure routing and the AI receptionist, port your number, and run a short staff walkthrough.
Plans for clinics start from €12/user per month.
Book a 30-minute call and we'll map your clinic's call flow — no obligation.