The phone system built for Zendesk
Connect Dromlik’s business phone system to Zendesk and give your support team instant caller context, automatic ticket logging, and click-to-call — all inside the tools they already use.
Instant
Caller ID Pop-ups
Zero
Manual Data Entry
100%
Call Logging
1-Click
Calling from Zendesk
Everything your agents need, right inside Zendesk
Dromlik integrates natively with Zendesk to eliminate context-switching and supercharge your support workflows.
When a customer calls, their Zendesk profile and ticket history pop up instantly — so your agents never ask 'who's calling?' again.
New tickets are created automatically for inbound and outbound calls. No more manual logging or forgotten follow-ups.
Every call is logged to the relevant Zendesk ticket in real time, giving you a complete, searchable conversation history.
Contacts sync between Dromlik and Zendesk automatically. Caller names appear on every device — desk phones, mobile, and browser.
One click on any phone number in Zendesk starts a call instantly. Hold, transfer, record — all controls at your fingertips.
Hold, mute, transfer, record, and manage calls without leaving Zendesk. Your agents stay in one window, working faster.
Your PBX and Zendesk, working as one
Dromlik connects your entire phone system — desk phones, mobile app, and browser client — directly to Zendesk. Calls, contacts, and tickets flow seamlessly between both platforms.
- Resolve tickets faster with instant caller context
- Eliminate manual data entry with auto-logging
- Reduce average handle time by up to 30%
- Improve first-contact resolution rates
- Unify phone, chat, and ticket workflows
- Scale your support team effortlessly
More than a phone system — a unified platform
Dromlik gives your team phone calls, video conferencing, messaging, call centre tools, and CRM integration — all in one platform. Built with AI call handling, smart routing, and analytics that help Irish businesses deliver world-class support.
- Phone System
- Call Centre
- Messaging
- Video Conferencing
- AI Receptionist
- CRM Integration
Ready to transform your Zendesk experience?
Book a personalised demo and see how Dromlik’s Zendesk integration can save your team hours every week.